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Frequently Asked Questions About Microsoft 365
What is Microsoft 365, and how does it work?
Microsoft 365 is a cloud-based productivity suite that can let you pursue your passion while still running your business. Microsoft 365 is more than just Word, Excel, and PowerPoint; it combines best-in-class productivity tools with powerful cloud services, device management, and sophisticated security in a single, connected experience.
Wherever your work takes you, use professional email and calendar to stay in touch with customers and coworkers. With 1 TB of online storage per user, you can store, access, and share files from anywhere. Microsoft Teams, the hub for teamwork, has group chat, online meetings, and calling to keep your team on the same page. Advanced security and device management can help protect your personnel, data, and client information. Learn more about Microsoft 365 and how it can benefit your organization by visiting our website.
What happened to the business and enterprise Office 365 plans?
Microsoft 365 subscriptions have replaced several Office 365 plans. Same fantastic value, exact pricing under a new name.
- Office 365 Business Essentials is now available as Microsoft 365 Business Basic.
- Office 365 Business Premium is now available as Microsoft 365 Business Standard.
- Microsoft 365 Business is now available as Microsoft 365 Business Premium
- Office 365 Business is now known as Microsoft 365 Apps for business
- Office 365 Pro Plus is now known as Microsoft 365 Apps for enterprise
Why did Microsoft change the name of Office 365 to Microsoft 365?
Microsoft modified the name to reflect the subscription’s wide variety of features and advantages. Everything you know about Office 365 is included in Microsoft 365, including best-in-class Office programs, intelligent cloud services, and improved security.
Has the product or pricing changed where the name of the business plan has changed?
Small and medium business plans do not have any price or product modifications. Instead, the plans are the same but with updated names.
My company already has an Office 365 business plan subscription. So what does it mean for me to switch to Microsoft 365?
There is no need for you to do anything. Your Office 365 subscription will be renamed to Microsoft 365 automatically. In your Admin Portal and monthly billing statements, Microsoft will update the name of your subscription to the revised name.
Is Microsoft 365 stable and reliable?
All Microsoft 365 and Office 365 services come with a 99.9% uptime guarantee and are financially supported.
If I have a Microsoft 365 business plan, on how many devices can I install Office apps?
Subscribers can install Office apps on five PCs or Macs, tablets, and mobile devices. In addition, hybrid Windows devices, such as the Microsoft Surface Pro, can be classified as either a PC or a tablet.
What is a Microsoft account, and why am I required to have one to use Microsoft 365?
Your Microsoft account is made up of an email address and a password that you use to log in to services like OneDrive, Xbox LIVE, and Outlook.com. You can log in with your existing Microsoft account or create a new one if you use any of these services. Find out more about having a Microsoft account.
You’ll be asked to sign in with a Microsoft account when you sign up for a trial or purchase Microsoft 365. You must be logged in with this account to install and manage your Microsoft 365 membership and use some subscription features, such as OneDrive storage.
What is the maximum number of users who can use a Microsoft 365 subscription?
A Microsoft 365 Family subscription can be shared with up to 5 additional individuals in your household for a total of 6 users. Additionally, one individual can use Microsoft 365 Personal.
What's the difference between a one-time purchase of Office 2021 and a Microsoft 365 subscription?
Office 2021 is available as a one-time purchase, which means you have to pay once for all of your Office apps on one machine. For both PCs and Macs, one-time purchases are available. However, there are no upgrade options, so you’ll have to pay full price for the next major update if you want to upgrade.
Microsoft 365 is a subscription that brings together the most collaborative and up-to-date features in a unified experience. Microsoft 365 includes your favorite Office desktop apps, such as Word, PowerPoint, and Excel. You’ll also get additional online storage and cloud-connected features that allow you to work on files in real-time. With a subscription, you’ll always have the most up-to-date features, fixes, and security upgrades, as well as free continuous tech support. You can pay month-to-month or yearly for your subscription. In addition, the Microsoft 365 Family plan allows you to share your subscription with up to 6 family members. This will enable you to use your apps on numerous PCs, Macs, tablets, and phones.
How do I share the benefits of my subscription with my family?
If you have one, you can share your Microsoft 365 Family subscription with up to 5 family members. In addition, you can install Microsoft 365 on all of your devices and log in to five devices at once if you share your membership with other members of your family.
Visit account.microsoft.com and follow the on-screen instructions to add a user to your subscription. Each person you add will get an email with instructions on proceeding. Their information, including the installs they’re using, will appear on their My Account page once they’ve approved and finished the steps. At account.microsoft.com, you can stop sharing your subscription with others or remove a device they’re using.
How can I know if Microsoft 365 is compatible with my PC or Mac?
Microsoft 365 can be used on a PC, Mac, Android, or iOS2 device. See the system requirements for information on which versions of your devices are compatible and additional feature requirements.
Will Microsoft 365 work the same on both a PC and a Mac?
No. Apps are designed specifically for each operating system. The apps available for Mac users and the exact functionality they provide may differ from those for PC users. You can be adaptable by using Microsoft 365. You are not restricted to using a Mac or a PC with your account so that you can switch between devices.
Do I retain ownership over my documents with a Microsoft 365 subscription?
Yes. You own all rights to the documents you’ve authored. You can save them to OneDrive online or locally on your PC or Mac.
Is Microsoft 365 dependent on Internet access?
All Microsoft 365 subscription options require internet access to install and activate the latest updates to apps and services. If you are already a subscriber, you do not need to reinstall or purchase another subscription. Internet access is also required for Microsoft 365 plans to manage your subscription account by installing apps on additional PCs or changing billing preferences. Unless you install the One Drive desktop client, you’ll need internet connectivity to access documents stored on One Drive.
It would be best to connect to the Internet frequently to keep your Microsoft 365 version up-to-date and take advantage of automatic upgrades. Your apps will fall into reduced functionality mode if you do not connect to the Internet at least once every 31 days. This means you will read and print your documents but not edit or create new ones. Then, reconnect to the Internet to reactivate your apps. Because Office products like Word, Excel and PowerPoint are fully installed on your computer, you don’t need to be linked to the Internet to use them.
What do I get for free if I don't pay for a subscription?
Visit https://www.microsoft.com/en-in/microsoft-365/free-productivity-apps to learn more about free apps.
Is it possible to use Microsoft 365 with domain-based email addresses?
Yes. As part of your Microsoft 365 subscription, you can get a professional custom email domain, or use a domain name already registered with another provider. For Microsoft 365, see the commonly asked questions regarding domains.
What steps do I need to take to set up my Microsoft 365 services?
Step-by-step instructions are provided by Microsoft 365 Setup. Sign up for Microsoft 365, set up your organization’s domain name, add user accounts, install Office programs, and migrate your existing email to Microsoft 365. The steps are just a few simple steps.
What methods of payment are available to me?
All major credit cards are accepted, and the cost of your membership will be displayed on your credit card statement. In addition, you can choose to get an invoice for Microsoft 365 business plans, and depending on the services you choose, and you will be invoiced monthly or annually. When your invoice is ready to view, you will receive an email notification. For example, if you provide a purchase order number when purchasing your subscription, the invoice includes that number.
How do monthly and annual commitment payments differ?
Different payment options are offered to give customers the most flexibility.
Monthly or annual commitment payments are available for Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium plans.
You can make payment on a monthly basis, and you can cancel at any moment.
Annual commitment payment: You sign up for a one-year subscription, but you have the option of paying month-to-month or for the entire year at once. There is a discount if you pay using this method. Annual commitment payments are offered for Microsoft 365 Enterprise and Office 365 Enterprise plans (including standalone plans like Exchange Online) and Microsoft 365 Apps for the enterprise.
Is it possible to upgrade to a different Microsoft 365 plan?
Yes. As your business’s needs change, you can switch your account to a different plan.
Is it possible to terminate my Microsoft 365 subscription at any time?
You can cancel your subscription at any time. However, depending on the product and type of subscription you have, you may be charged a fee if you terminate before your contract expires. There are no penalties for terminating membership with a monthly commitment payment at any time. However, if you cancel an annual commitment subscription paid month to month, you may be charged a fee. In addition, if you cancel your yearly commitment subscription before the end of the contract period, you will not receive a refund. Read the Microsoft 365 Subscription Agreement in its entirety.
When I terminate my subscription, what happens to my data?
Your information is yours alone. You can download your data—for example, your email and documents on team sites—and store it in another location if you discontinue your Microsoft 365 subscription. Before you cancel, you should save your data. Data linked to your Microsoft 365 account will be available to your administrator(s) under a limited function account for 90 days after you terminate your subscription.
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