Website Backup

Your Website Backups must be configured to connect with your hosting account to work correctly. Please be aware that if you change hosting company or hosting servers you may need to reconfigure your Website Backups.

Note: If your website is hosted with us on a cPanel hosting account, we will take care of this for you.

1. Go to your product page.
2. Under Website Security and Backups, next to the account you want to configure, select Set up to setup an account for the first time or select Manage to configure an existing account.
3. Open Backups settings.
   • If you have only one domain, select Backups and then select Settings.
   • If you have multiple domains, select Backups, select cog icon for the domain you want to configure and then select Website Details.
4. Enter your URL and FTP credentials and select Save.
   • cPanel customers: Find my FTP username for Linux Hosting
   • Plesk customers: Find your FTP login or username for Plesk hosting
   • Managed WordPress / Professional Web Services (PWS) customers: use SFTP instead.

   If you are a Managed WordPress customer, you need to include the following settings in addition to Website URL, FTP Username, and FTP Password.

   • Connection – SFTP
   • FTP Hostname – your domain
   • FTP Port – 22
   • FTP Directory – /home//html (Replace with the FTP Username)
5. Select Database Options and select the option that best applies to your website. Then select Save.
   • Auto Detect (WordPress, Joomla, vBulletin, Magento, Drupal) – Select if you are using a content management system (CMS). We will try to identify which CMS you are using and backup it’s files. This is the best option for most sites.
   • No Database Used – Select if you have a site that does not use databases.
   • Cron Job or Scheduled Task Setup – This is only used when a database is too large to export via php script or times out when exporting via direct MySQL connection. It requires your server to have a Cron Job or Scheduled Task configured.
   • Manual Setup – Manual Setup is used when the Auto-detect doesn’t pick up the database connection information and the connection needs to be setup manually. Select Manual Setup, select Add New Database, enter the information for your database and then select Save.
6. Select Other Options, and adjust your Frequency, Notifications and Backup Start Time to your personal preference. Then select Save.

Your first backup should complete within a few hours. Large sites can take considerably longer. You’ll receive an email notification when the backup is complete.

After your backup has completed successfully, you will be able to auto-restore from the dashboard.

• Go to your product page.
• Select Manage all next to Website Security and Backups.
• For the site you want to restore, select Details under Backups.
• Navigate to the desired backup date and select Restore Options.
• Select Auto Restore Files for Files Restore.
• Select the files you want to restore and select Confirm Selected Files. To restore all files, select Restore Al Files near the bottom of the page.
• Select the I agree with overwriting the files checkbox and select Restore.
• If you have a database you want to restore, repeat these steps to auto restore your database.
• You’ll receive an email once your website restore is complete.

Backups are stored for 30 days, allowing you to restore your website to any point within that time-frame.

You can back up a variety of websites, including those built on WordPress, Joomla, Drupal, Magento, and more. If your website doesn’t use a database, you can select the “No Database Used” option.

Yes, you can adjust backup frequency, notification preferences, and the backup start time according to your needs.

The initial backup may take a few hours, especially for large websites. Subsequent backups are typically faster as they only download new and modified files. Restoration time depends on the size of your website.

If you change your hosting provider or server, you may need to reconfigure your Website Backups. This involves accessing your new hosting account, navigating to the backup settings, and following the provided instructions to ensure they continue working correctly.

Backups are designed to have a minimal impact on your website’s performance. They are typically scheduled to run during low-traffic periods to avoid any disruptions. This should give you confidence in the reliability of our service.

Yes, each backup is a complete copy of your website that you can download to your computer.

If your database is too large, you can use the “Cron Job or Scheduled Task Setup” option for manual backup configuration.

While some technical knowledge can be helpful, the process of setting up or restoring backups is generally user-friendly. Our dedicated customer support team is always available to assist you, providing you with the support you need.

Website Backup may be included with some hosting plans. Check the details of your specific plan to confirm.

The auto-restore feature allows you to select specific files or folders for restoration. To do this, you would navigate to the backup history, select the desired backup, and choose the files or folders you want to restore, giving you granular control over the process.

Yes, you’ll receive email notifications when backups are completed and if any issues arise.

You can easily restore your website to a previous version using the backup history.

Yes, you can customize the backup start time to fit your schedule.

Both FTP and SFTP are used for transferring files, but SFTP offers a more secure connection as it encrypts data during transmission. For Managed WordPress customers, SFTP is the recommended connection type.